Please note that fees will only be charged for transactions that meet the recovery criteria.
You can find more details in the table below, including:
|
Type of Incorrect Deposit
|
ETA
|
Fee |
Refund or Credit |
Deposit without MEMO or incorrect MEMO |
1-3 Business Days |
Free |
Credit |
Failed withdrawal to another platform that was returned to BitMart |
2-5 Business Days |
Free |
Credit |
Deposit without MEMO or incorrect MEMO, needs to be refunded to the sending platform |
3-5 Business Days |
5 USDT |
Refund |
Deposit to BitMart hot wallet |
5 Business Days |
5 USDT |
Credit |
Deposit to a deactivated account |
7 Business Days |
200 USDT |
Refund |
Supported network for asset recovery |
7 Business Days |
200 USDT |
Refund |
Deposit token not listed to supported network |
7 Business Days |
200 USDT |
Refund |
Deposit of old contract address or the delisted token |
7 Business Days |
200 USDT |
Refund |
Deposit of unlisted tokens on unsupported EVM network |
10-30 Business Days |
400 USDT |
Refund |
other unsupported networks for asset recovery |
15-30 Business Days |
500 USDT |
Refund |
Notes:
- BitMart supported networks for asset recovery include: ARBI, BASE, BSC, ETC, ETH, Polygon, SMR, Optimism (OP), opBNB, GUN, PTT, CRO, AVAX-C.
- Please contact customer service to confirm whether the assets can be retrieved and the required processing fee. All fees will be transferred internally to the account refund.coin@bitmart.com (BitMart ID: 72615740). If assets cannot be recovered, the fees will be refunded via the original payment method.
- Please note that due to resource limitations, technical complexity, and other factors, the successful recovery of funds is not always guaranteed, and not all deposits can be retrieved. This table does not represent a commitment from BitMart to recover your funds in any circumstances. If the recovery cannot be processed due to special reasons after payment, we will assist in refunding your fees. You are ultimately responsible for your funds, so please be sure to fully understand our services before using them.
Disclaimer:
This table reflects general situations, but certain special recovery processes may take longer than the estimated times mentioned above. Many factors, such as unsupported network types and the complexity of the recovery, can extend the recovery time. Fees may change depending on the market conditions, operational costs, and technological advancements, and are not fixed. While we do our best to help users recover their assets, we cannot guarantee that each recovery will be successful.
