Protect Your Funds — Start with Safe Card Usage
To safeguard your funds and account security, please follow the guidelines below when using your crypto prepaid card. Good card usage habits can effectively help prevent unauthorized transactions, fraud, and potential asset losses.
I. Keep Your Card Information Secure
Your crypto prepaid card details are equivalent to your financial credentials. Please note the following:
Never share your card number, expiration date, or CVV security code with anyone
Do not enter card details on unknown websites or non-official channels
Avoid taking screenshots or sending complete card information via social media or messaging apps
Beware of scams such as fake customer support, prize notifications, or refund
⚠️ Official customer support will never proactively ask for your sensitive card information.
II. Use Only Trusted Merchants and Legitimate Platforms
Prioritize well-known e-commerce platforms, official apps, and reputable offline merchants
Avoid making payments on suspicious or high-risk websites
Be cautious of websites that request “card verification” or “small test charges”
If you notice any abnormal merchant pages or unreasonable payment processes, stop immediately.
III. Monitor Transactions and Act Quickly on Any Irregularities
Regularly check your crypto prepaid card transaction history and balance
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If you detect any unauthorized or abnormal transactions, take action immediately:
Freeze the card on the card management page
Contact official customer support
Provide relevant transaction details to assist with investigation
IV. Manage Your Card Balance Prudently
Recharge only when needed and avoid keeping large balances on your card
This “use-then-recharge” approach helps reduce potential losses
For daily spending or online subscriptions, it’s recommended to set a reasonable budget
V. Stay Alert to Common Scam Scenarios
Be especially cautious in the following situations:
“Account abnormality / risk control freeze — card verification required”
“Top-up cashback / high rewards — payment required for verification”
Phishing websites or fake promotion pages impersonating official channels
Always obtain information and participate in activities only through official channels.
Friendly Reminder
Fund security relies not only on the platform’s risk control measures, but also on users’ personal security awareness.
Develop safe card usage habits to help create a secure and reliable payment environment together.
If you have any questions, please feel free to contact official customer support at any time.
