1. What is BitMart Travel?
BitMart Travel is a platform where BitMart users can easily book flights and hotels using their crypto assets through the BitMart Card. It offers exclusive perks such as up to 10% cashback on bookings, and hotel reservations can enjoy discounts of up to 45% OFF.
2. How is BitMart Travel different from other hotel booking platforms? What makes it unique?
BitMart Travel is a game-changer in an industry that’s stuck in the past. By combining cutting-edge technology with exclusive global partnerships, it offers up to 40-50% off on hotel bookings. On top of that, BitMart Travel stands out with its personalized customer care and elite service. And if that’s not enough, when you pay via BitMart card you receive additional cashback!
3. Is it safe to make payments on BitMart Travel?
Yes! BitMart Travel uses the latest technology to ensure that your payments are not only seamless but also fully secure, providing you with peace of mind throughout the booking process.
4. What payment methods does BitMart Travel accept?
BitMart Travel accepts payments through Visa, Mastercard, Amex, as well as Applepay and Googlepay. But the best payment method that unlocks you to access the best pricing is when you pay via BitMart Card since you get additional cashback. To see all available options, just head to the checkout page when booking your hotel and choose the payment method that works best for you!
5. In which currency will I be charged?
We currently process all payments in USD. You can choose to display prices in your preferred currency for convenience, but the final charge will still be made in USD.
6. Can I pay at the hotel, or is prepayment required?
At BitMart Travel we only process prepaid bookings, which is how we are able to offer those amazing discounts! When you book, the full amount is charged upfront to secure those exclusive rates. Not sure about your plans? No worries! You can always choose refundable rates and cancel if things change.
7. Any tips on choosing a hotel?
Of course! First, check the hotel’s rating and make sure the facilities fit what you need. Take a look at the photos, and don’t forget to choose the right room type for you and your travel buddies. Most importantly, check out recent reviews on TripAdvisor or Google — you’ll find lots of real guest experiences that can help you make the best choice!
8. I made a booking , but I have not received my booking confirmation.
When you book, you should receive two emails from BitMart Travel: one is the Order Confirmation with your payment details, and the other is the Booking Voucher with everything you need for check-in. If you haven’t received them, first check your inbox for emails from support@securedhotelbooking.com. If they’re not there, don’t forget to check your Spam/Junk folder! Still no luck? It's possible that you made a typo in your email address. Just reach out to our Customer Care team via the contact form on BitMart Travel website, and you'll be assisted right away.
9. What are the cancellation policies for bookings on BitMart Travel?
BitMart Travel offers both refundable and non-refundable rates. You can check the cancellation policy when selecting your room and at checkout before placing your booking. If you’ve already booked, just head to your account or check your payment confirmation and voucher emails to review the cancellation terms.
10. How can I cancel my booking?
Only refundable bookings can be cancelled for free before the stated cancellation deadline date. You can cancel directly from your account page, and if you encounter any issues, please reach out and our Customer Care team will be happy to assist.
11. Can I amend or change my booking?
If your booking allows free cancellation, the quickest way is to cancel and rebook with the correct info/dates. If cancellation isn’t free, contact our Customer Care team — we’ll pass the request for the change with the hotel, but please note it depends on the hotel’s approval and isn’t always guaranteed depending on what type of change is requested.
12. How do I get a refund if I cancel my booking?
If your booking is eligible for free cancellation, you'll receive your refund via your original payment method within 3-5 business days.
13. What should I do if I require assistance or have some questions?
No worries! BitMart Travel offers 24/7 support. If you need help, just visit the Contact Us page on BitMart Travel site and choose the communication method that works best for you—whether it’s email, the contact form, or Telegram. You’ll hear back from our team quickly!
